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General Manager - Washington DC

We invite you to apply at Diligent today!
  

Diligent Delivery Systems is currently seeking an experienced General Manager to operate and develop business in the Greater DC Area. We are looking for candidates who have experience in both sales and operations in the Transportation Industry.
 

Job Requirements include (but are not limited to):

  • Customer account management
  • Prospecting, Presentations, Negotiating & Closing new business
  • Manage driver routes and handle all driver issues within the region
  • Work in conjunction with Corporate accounting staff regarding customer invoicing, vendor payments and COG efficiencies
  • Plan and oversee implementation of policies, procedures, and programs for all areas of operations
  • Maintain weekly reports for region and submit to corporate office
  • Billing Spreadsheet
  • Owner Operator Payables
  • Address/Solve Customer Issues
  • Address/Solve Owner Operator Issues
  • Daily Review of Owner Operator Route Paperwork to include, ensure every delivery has a signature, COD’s are collected and Collection Notices are completed
  • Process COD’s for return customers to include, each COD must be signed for by customer.
    If a COD is not collected, communicate details to customer
  • Owner Operator Engagement
  • Weekly Operations Report
  • Process Returns
  • Maintain Owner Operator Contact and Invoice files
  • Routine Office Maintenance


Sales Requirements:

  • Maintain and develop relationships with existing customers
  • Up-Sell additional services including Freight Forwarding to current clients
  • Get referrals from current clients for potential opportunities
  • Develop a database of qualified leads through prospecting decision makers through telemarketing, cold calls, face to face meetings, networking and referrals
  • Gain a clear understanding of customers business and service requirements in order for operations to support customer and meet expectations
  • Make accurate, rapid cost calculations, and providing prospects with proposals for service
  • Produce agreements including fuel surcharges and insurance requirements
  • Negotiate pricing and service aspects, closing new business. Follow up with each a prospect within 24-48 hours of initial contact
  • Follow up on new sales inquiries by telephone and email
  • Conduct marketing campaigns in assigned territory with the help of the Corporate Office through direct marketing, email campaigns and sales blitz
  • Maintain accurate records of sales and prospecting activities (Sales Report). Submit report weekly to Corporate Office
  • All other duties as directed by Executive Corporate Staff

 

Required Skills/Qualifications:Effective communication skills

  • Strong customer service skills
  • Problem solving and multi-tasking abilities
  • Team oriented
  • Self-motivated, energetic, charismatic and able to think on feet
  • Computer skills in Microsoft Office including Excel and Word
  • Microsoft Streets and Trips or equivalent mapping/routing software is required

 

To apply for this position please click here.

    
Diligent Delivery Systems is an Equal Opportunity Employer.



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