Account Manager

Why This Opportunity? What brought you here is just the beginning. At Diligent, your education and growth continue as you embark on an exciting career path with endless possibilities. We are hiring immediately, so don’t delay—apply today!

• Engage with existing clients through face-to-face meetings, phone calls, and emails to maintain and develop strong relationships.
• Identify and address client challenges with a high sense of urgency, coordinating with Customer Service and Operations for swift resolutions.
• Follow up with clients within 24-48 hours of implementing solutions to ensure satisfaction.
• Report any issues—both positive and negative—to Operations or Sales for further action.
• Proactively up-sell and cross-sell additional services to current clients.
• Ask for referrals to other companies to expand our client base.
• Maintain excellent communication and foster strong customer relations at all times.

• Build and maintain a database of qualified opportunities through telemarketing, cold calls, networking, and referrals.
• Understand clients’ business needs and ensure our operations align to meet expectations.
• Collaborate with the pricing team to prepare proposals that include service agreements, fuel surcharges, and insurance requirements.
• Negotiate pricing and service details to close new and add-on business effectively.
• Respond to and follow up on sales inquiries through various channels—telephone, in person, and email.
• Support new customers through their initial shipment, ensuring their experience meets expectations by acting as a liaison between operations and sales.
• Conduct marketing campaigns in your assigned territory, leveraging corporate resources for maximum impact.
• Keep accurate records of daily activities, submit reports regularly, and monitor your agenda to enhance sales efficiency.

• A dedicated and ambitious individual with a commitment to delivering exceptional service.
• Excellent communication skills and a strong ability to build rapport with clients.
• A proactive mindset with the ability to identify opportunities and solve problems.
• Experience in sales or account management is preferred but not required.

If you’re ready to take your career to the next level with a company that values diligence and dedication, apply now! We look forward to meeting you.